Refund and Cancellation Policy

We aim to be fair and clear. Monthly tuition invoices cover the recurring lessons listed for that service month. Statutory consumer rights continue to apply.

Cancelling or moving a lesson

Contact the Academy at least 24 hours before a lesson if you need to cancel or request a different time.

A requested change is not confirmed until the Academy agrees the replacement time. Late cancellations and no-shows may remain chargeable.

Monthly invoices and cancellation rights

Where a statutory right to cancel applies, the Academy will honour it. Contact us promptly and before asking us to begin the service.

If you ask us to begin tuition during an applicable cancellation period, your rights may be affected once the requested services have been supplied.

Premium notes and completed work

Personalised handwritten notes are a Premium service only after the family's Premium place has been expressly confirmed. Notes, completed lessons and other work already supplied are handled according to the agreed terms and applicable law.

If the Academy cannot deliver a booked lesson because of a tutor no-show or an inability to staff the confirmed slot, the family may choose a free rebooking or a full refund for that lesson.

If we cannot deliver

If the first paid lesson with a tutor is not a good fit, the Academy will arrange another tutor and provide the first replacement lesson without charge.

Approved refunds return to the original payment method and may require the payment provider's normal processing time.

How to contact us

To discuss a cancellation, timetable change or refund, contact the Academy with the relevant agreement or invoice details.